Project Overview: Enhancing Educational Resources at Study.com

During my experience at Study.com, I undertook a transformative journey that spanned from being a UX writer to assuming the role of Lead Technical Writer. The pinnacle of my contribution was leading the transformation of the Support Center into an indispensable resource, bolstering the company's educational mission and user experience. This project encapsulated my capabilities in content strategy, team leadership, collaboration, and meticulous attention to detail.

Project Goals:

1. Align Content Strategy with Educational Objectives: Craft a content strategy that resonated with Study.com's educational mission, enhancing the user experience by providing concise, accurate, and engaging resources.
2. Elevate Support Center Quality: Elevate the Support Center to a comprehensive and user-friendly platform, offering informative FAQs and concise answers to enhance user support and satisfaction.
3. Lead and Manage a Collaborative Team: Lead and mentor a team of technical writers, fostering their growth, overseeing content creation, and ensuring the delivery of high-quality materials.

Project Responsibilities:

• Content Strategy Development: Formulate and execute a content strategy that harmonized with Study.com's educational objectives. This strategy encompassed meticulous planning to provide users with clear and concise educational materials.
• Team Leadership: Assume the role of Lead Technical Writer and spearhead the transformation of the Support Center. Oversee the content creation process, including assigning tasks, reviewing work, providing constructive feedback, and maintaining consistent quality.
• Cross-functional Collaboration: Collaborate seamlessly with subject matter experts and instructional designers to comprehend intricate subject matters. Translate these insights into educational materials that were not only accurate but also engaging for users.
• Educational Content Creation: Craft and edit technical content for diverse educational resources, such as online courses, textbooks, manuals, and other materials. Ensure the materials were presented in a manner that promoted clarity and knowledge retention.
• Regulatory Compliance: Uphold the integrity of Study.com's educational offerings by ensuring that all content complied with regulatory requirements and industry standards. This aspect was critical to maintaining the company's reputation and user trust.

Achievements:

• Successfully developed and executed a content strategy that harmonized with Study.com's educational objectives, improving user engagement and satisfaction.